We are usually asked about

Q How long does it take to receive my product?

Our goal at RuiZhi is to take no longer than one working day to update your inventory on our system. Receiving a shipment begins the moment we begin the receiving process to the moment the pallet is placed in its designated storage location. If any or all

Q How can I ensure that the entire product I sent was received correctly?

Once your product arrives at our warehouse, it goes through a comprehensive receiving process. The quantities and product information are checked and verified against the provided packing slip. Any discrepancies are promptly reported to an Account Manager

Q How long until there is a tracking number for my customer?

Once the items are shipped you should receive a tracking number within 24 hours.

Q ASN (Advanced Shipping Notice)

Electronic information concerning a single shipment of movable units sent to a WMS from suppliers and sent from a WMS to customers. If you do not have this capability, please download a shipping notification form.

Q Commercial Invoice

A document used in foreign trade. It is used as a customs declaration provided by the person or corporation that is exporting an item across international borders.

Q Consignee

The person to whom a shipment is to be delivered.

Q Customs

An authority or agency in any country responsible for collecting customs duties and for controlling the flow of goods into and out of a country.

Q Duties

A duty is a tax. The calculation of duties depends on the assessable value of a shipment.

Q International Priority Airmail (IPA)

This is an untracked service to almost anywhere internationally where your items travel by air directly from China to the destination countries. They never stop at an intermediate country along the way for posting. Upon arrival in the destination country,
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Don't find the answer?

Any information from you is warmly welcome. Please do not hesitate to contact us!

Email (24 hours a day, 7 days a week)


WeChat / WhatsApp

+86 18319439263

Phone Numbers

+86 18319439263


+86 0755 84651609


Rm 715, Bldg B, Baonengzhichuanggu, No.6 Fukang Road, Pinghu Street, Longgang District, Shenzhen, Guangdong, China

Phone number is Whatsapp